we only ship items using signed for services, this is to ensure you parcel reaches you safely. you can either choose royal mail 1st or 2nd class signed for as an option. your shipping price will be calculated based on the weight of the items in your basket. additionally to postage we add a minimal fee for the costs of packing boxes and wrap.
If an item is small and under 1kg, we may send it in a padded jiffy bag. If it is between 1kg - 2kg we will send as a small boxed parcel. If it is between 2kg-10kg we will send as multiple small parcels. In the event that it is heavier than 10kg we will send as a medium parcel.
If you miss your signed for delivery you will have to go to your local royal mail collection office to claim your parcel. You will need to bring some form of identification and proof of address with you . In the event that the item is not collected and returned to us, we will refund you for the item minus shipping and an administration fee.
All orders are packed on the first tuesday after the order is placed and shipped the following day.
At present we are only able to offer shipping to the UK through the Head & Hands website. We are however, in a position to consider shipping abroad on a case by case basis. If you would like us to ship to another country, please first email firstname.lastname@example.org so we can confirm whether this is possible and then calculate accurate shipping costs, including insurance and arrange shipment.
If you are in any way unhappy with your goods you may send them back for an exchange or full refund within 14 days of receipt in accordance with the EU Distance Selling Regulations. Your statutory rights are not affected. They must be in original packaging with no broken seals (where applicable) and in a resaleable condition.
please follow these instructions:
1) email email@example.com including your email receipt and reasons for refund or exchange
2) wait to receive a return shipping address
3) return the goods unused, undamaged with all original tags intact within 14 days of receiving the return shipping address. please enclose your supplied invoice in the parcel.
unfortunately, we cannot refund or exchange used or customer damaged goods (you statutory rights will not be affected). please note we are not responsible for return postage. when you return goods please retain proof of postage from your shipper. without this we cannot be held responsible for any items that fail to reach us.
In some cases, with certain unique handmade goods or due to stock levels we will not be able to offer an exchange or replacement item. In this instance we will refund your purchase once the original item has been received by us.
terms & conditions
Head & Hands hold your personal information in connection with the service provided and will not divulge your email, postal address or telephone number to any third parties without your permission. We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have.
We have made every effort to ensure product photographs, descriptions and details listed on the site are accurate. However, due to the nature of our goods being handmade, variations in colour and texture may occur as a result of the ingredients and / or screen resolution. Please note that all measurements are approximate.
caring for your items
All of the products sold through Head and Hands are handmade, and should be treated with care and in line with the care instructions, where stated in the product listings.
These products are made by third parties and sold through Head & Hands as an agent. The products that are made for the face and body should always be patch tested on the skin before regular use. Head & Hands is not responsible for any allergies or rashes that might occur due to reactions with products we sell.